Many of us do not know when we will be able to get back to work. So, deferring a car payment or two may be helpful. My friends at LaFontaine Auto Group helped put the following information together. Contact your bank of lease-holder and see if they can work with you. Many are making accommodations. Be patient on the phone, though as they are getting a lot of calls.
Below is some information on some of the things that our automaker and lender partners are doing in terms of offers and assistance to customers during this time. We will continue to update this blog post as additional information becomes available. There is a full list of lenders below.
Ally
Ally wants to assist customers to make the lease-end transition as stress free as possible. Therefore, we are allowing all lease customers with scheduled maturity dates from March 1, 2020 through April 30, 2020 to drive their vehicle for an additional 30 days from the original maturity date, on us.
Important Details:
Ally has notified eligible lease customers directly via email or text
The additional month is being provided at no cost to the customer (no monthly lease payment, charges or fees will be assessed)
SmartLease customers will receive additional monthly miles based on the mileage structure in the original lease agreement.
Example: Existing SmartLease term is 24 months 30,000 miles (15k per year or 1,250 per month). The extension increases total allowable miles to 31,250. Any excess mileage charges at termination will be assessed beginning at 31,251 miles.
Customers who purchased extra mileage upfront may receive a rebate of unused mileage based on total miles at termination as provided in the original lease agreement.
Customers may return their vehicle prior to the new scheduled end date without penalty.
Customers who wish to return their vehicle before the extension expires should contact Ally at 1-888-925-2559.
Contact Details:
Ally Customer Service: 1 (877) 247-2559
Ally Customer Service: Website
Chase
Contact Details:
Chase Customer Service:
Retail Loans: 1 (800) 336-6675
Leases: 1 (800) 227-5151
Chase is offering a 90-day payment extension period for loans and leases no matter the stage of delinquency and waving existing late and non-sufficient funds fees.
Fiat-Chrysler
If you need help or have questions regarding your Chrysler Capital account resulting from the Coronavirus outbreak, you can reach us by phone at 855-563-5635. We have programs in place to help customers experiencing difficulty due to the impact of the virus. Chrysler Capital’s customer service team is standing by to review accounts of customers who need assistance and to explore potential options to help during this time. However, we also ask for your patience as higher than normal call volumes may result in longer wait times. We will get to your call as quickly as possible.For current Fiat-Chrysler owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
For prospective Fiat-Chrysler buyers:
0% APR for 84 Months on select models
No Payment for 90 Days – Ally Financial
Contact Details:
FCA Customer Service: 1 (800) 334-9200
FCA Customer Service: Website
Chrysler Customer Service: 1 (800) 247-9753
Dodge Customer Service: 1 (800) 423-6343
Jeep Customer Service: 1 (877) 426-5337
Ram Customer Service: 1 (866) 726-4636
Chrysler Capital:
Customer Service: 1 (855) 569-9023
Ford Motor Company
For current Ford owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
For prospective Ford buyers: delay of first payment for 90 days
Ford Coronavirus Payment Plans
In its just-announced program, Ford Credit advises its customers to contact the company if they are concerned about their ability to make their monthly payments in light of the current situation. These customers may be able to change a payment due date or delay a payment. The offer applies to those who have purchased or leased a vehicle through Ford Credit. To get information on the Ford coronavirus payment relief programs, Ford Credit customers should access their Account Manager profile either online at accountmanager.ford.com or through the FordPass app. Alternatively, they can call a special hotline – 1-800-723-4016 – to discuss their individual options.
General Motors
For current GM owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
For prospective GM brand buyers: interest-free financing for 84 months with deferred payments for up to 120 days
Cadillac: 0%APR for 60 months plus $2,000 cash allowance on select models. See LaFontaine Cadillac for details.
Genesis
For current Genesis owners and lessees: up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020, through Genesis Finance
For prospective Genesis buyers: deferred payments up to 90 days on 2019 G70 models
**See “Hyundai Coronavirus Payment Plans” below for additional information**
Contact Details:
Genesis Customer Service: 1 (844) 340-9741
Genesis Customer Service: Website
Honda
For current Honda owners and lessees:
90 Day Deferred Payment on all new vehicle sales for customers Tiers Retail Only We are offering payment extensions and deferrals as well as late fee waivers to customers impacted by COVID-19.
For prospective Honda buyers: No Payment for 90 Days – Ally Financial
Honda Parts – 10% off Parts for Law Enforcement / First Responders / Medical Professionals
Contact Details:
Honda Customer Service: 1 (800) 999-1009
Honda Customer Service: Website
Hyundai
For current Hyundai owners and lessees: up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020, through Hyundai Capital
For prospective Hyundai buyers: deferred payments up to 90 days on selected vehicles
Hyundai Coronavirus Payment Plans
Hyundai Motor America has revived its Assurance Job Loss Protection program, first introduced during the Great Recession. It’s luxury division, Genesis, is offering Genesis Cares. These programs can support customers who might otherwise find it impossible to keep up their car payments due to the coronavirus pandemic and its economic consequences. In addition, they are designed to provide financial reassurance to those who are currently in the market for a vehicle. According to the terms of the program, Hyundai and Genesis will make up to six months of payments for new vehicle owners who lose their jobs between now and December 31, 2020. Eligible customers must have purchased or leased their vehicles between March 14 to April 30, 2020, through Hyundai Capital or Genesis Finance. The payment relief is available for all customers, regardless of employment history, who purchased or leased their new vehicle from a Hyundai or Genesis dealer and financed it through the brand’s captive finance company. It covers all of the company’s models.
Contact Details:
Hyundai Customer Service: 1 (800) 633-5151
Hyundai Customer Service: Website
Subaru
For prospective Subaru brand owners and lessees:
No Payment for 90 Days – Ally Financial
0% / 63 months & .9% / 72 months on ’19MY and ’20MY Legacy, Outback, Impreza, Forester and Asscent
.9% / 48 months & 1.9% / 72 months on ’19MY and ’20MY Crosstrek, WRX and BRZ
$1,000 ‘A’ retailer cash – ’20MY Outback, $1,500 ‘A’ retailer cash – ’20MY Ascent
CPO rate decrease on 100 basis points – all terms, all models (with exception of ’19MY Outback – already at 1.99% / 72 months). All eligible model years and carlines now offers .99% / 36 months
Contact Details:
Subaru Customer Service: 1 (800) 782-2783
Subaru Customer Service: Website
Toyota
For current Toyota owners: flexible payment arrangements, payment extensions on a case-by-case basis
For prospective Toyota brand owners and lessees: No Payment for 90 Days – Ally Financial
Volkswagen
For prospective VW brand owners and lessees: No Payment for 90 Days – Ally Financial
Deferred 1st Payment for 180 Days: Tier 1 and 2 customers who purchase a new vehicle will have the option to defer payments for up to 180 days
Retail Incentive Enhancement: 0% APR Tier 1 and 2 up to 72 Months
Volvo
For prospective Volvo brand owners and lessees: No Payment for 90 Days – Ally Financial
Full List of Lenders:
Ally
888-925-2559 or Website
American Credit Acceptance (ACA)
866-544-3430 or Website
Americredit
800-284-2271 or TEXT “INFO” to 53721 or Website
Auto Trakk
888-689-7117 or Website
Avid Acceptance
888-7779190 or Website
Bank of America
800-215-6195 or Website
Birmingham Bloomfield Credit Union
248-647-5958 or Website
Capital One
800-946-0332 or Website
Carvant Financial
516-750-4490 or Website
Case Credit Union
517-393-7710 or Website
Chase
800-336-6675 or Website
Chemical Bank / TCF
866-731-6414 or Website
Chief Financial Credit Union
248-253-7900 or Website
Chrysler Capital CCAP
855-563-5635 or Website
Citizen One
877-265-3278 or Website
Coastal Credit
844-8714475 or Website
Community Choice Credit Union
877-243-2528 or Website
Community Financial Credit Union
734-453-1200 or Website
Consumer Portfolio Services (CPS)
888-469-4520 or Website
Consumers Credit Union
800-991-2221 or Website
COPOCO Community Credit Union
989-684-1873 or Website
CP Federal Credit Union
517-784-7101 or Website
Credit Acceptance Corp. (CAC)
800-634-1506 or Website
Credit Union One
248-752-9868 or Website
Credito Real USA Finance
877-576-2265 or Website
Crescent Bank and Trust
866-208-8288 or Website
DFCU Financial
888-336-2700 or Website
Dort Financial Credit Union
810-600-4093 or Website
Dow Chemicals Employees CU
989-835-7794 or Website
Downriver Community Federal Credit Union
313-386-2200 or Website
ELGA Credit Union
810-715-3542 or Website
Exeter
800-321-9637 or Website
Fifth Third Bank
866-601-6391 or Website
Financial Plus Credit Union
(810) 244-2102 or Website
First Help Financial
866-343-4345 or Website
First Investors Financial Services
800-249-6305 or Website
First National Bank of Howell
517-546-3150 or Website
Flagship Credit Acceptance
800-900-5150 or Website
Ford Motor Credit
800-727-7000 or 866-468-0304 or Website
Frankenmuth Credit Union
989-497-1600 or Website
Friendly Financial
800-872-2877 or Website
Gateway Financial Services
989-791-5030 ext 1 or Website
Genisys Credit Union
800-521-8440 ext 1285 or Website
Global Lending Services
800-426-5117 or 877-298-1345 or Website
GM Financial
1-800-284-2271 or Website
Gratiot Community Credit Union
989-463-8321 or Website
Honda Motor Finance
800-542-6632 or Website
Honor Credit Union
800-442-2800 or Website
Huntington
866-480-2234 or Website
Hyundai Motor Finance
800-523-4030 or Website
Key Bank
800-539-2968 or Website
Kia Motor Finance
866-331-5632 or Website
LAFCU
517-622-6600 or Website
Lake Michigan Credit Union
800-242-9790 or Website
Lake Trust Credit Union
888-267-7200 or Website
Michigan Educational Credit Union
734-455-9200 or Website
Michigan First Credit Union
800-664-3828 or Website
Michigan Schools and Government CU
586-263-8800 or Website
Michigan State University Federal Credit Union
517-333-2424 then 0 or Website
Nicholas Financial
919-790-5771 or Website
Our Credit Union
248-549-3838 or Website
PFCU
517-647-7571 or Website
PNC Bank
888-762-2265 or Website
Prestige Financial Services
888-376-7697 or Website
Public Services Credit Union
734-641-8400 or Website
Regional Acceptance
866-380-9730 or Website
Santander
800-222-4227 or Website
Security Credit Union
810-235-2322 or Website
Skopos
877-505-6778 or Website
Sovita Credit Union (Was Flint Area School Employees Credit Union)
800-369-2789 or Website
Subaru / Chase (Lease)
800-227-5151
TD Auto
800-556-8172 or Website
Tidewater
757-961-5510 or Website
Toyota Financial Services
800-286-0652 or Website
University of Michigan Credit Union
734-662-8200 or Website
US Bank
866-250-3147 or 800-872-2625 or Website
Vibe Credit Union
248-735-9500 or Website
Volvo Financial
866-499-6793 or Website
VW Credit
800-428-4034 or Website
Wanigas Credit Union
989 759-5780 or Website
Washtenaw Federal Credit Union
734-484-5100 or Website
Wells Fargo
800-289-8004 or Website
Zeal Credit Union
800-321-8570 ext 7160 or Website