Chase

• Contact Details:

  • Chase Customer Service:

    • Retail Loans: 1 (800) 336-6675

    • Leases: 1 (800) 227-5151

    • Website

• Chase is offering a 90-day payment extension period for loans and leases no matter the stage of delinquency and waving existing late and non-sufficient funds fees.

Fiat-Chrysler

• If you need help or have questions regarding your Chrysler Capital account resulting from the Coronavirus outbreak, you can reach us by phone at 855-563-5635. We have programs in place to help customers experiencing difficulty due to the impact of the virus. Chrysler Capital’s customer service team is standing by to review accounts of customers who need assistance and to explore potential options to help during this time. However, we also ask for your patience as higher than normal call volumes may result in longer wait times. We will get to your call as quickly as possible.For current Fiat-Chrysler owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis

• For prospective Fiat-Chrysler buyers:

  • 0% APR for 84 Months on select models

  • No Payment for 90 Days – Ally Financial

• Contact Details:

  • FCA Customer Service: 1 (800) 334-9200

  • FCA Customer Service:  Website

  • Chrysler Customer Service: 1 (800) 247-9753

  • Dodge Customer Service: 1 (800) 423-6343

  • Jeep Customer Service: 1 (877) 426-5337

  • Ram Customer Service: 1 (866) 726-4636

• Chrysler Capital:

  • Customer Service: 1 (855) 569-9023

  • Website

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Ford Motor Company

• For current Ford owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis

• For prospective Ford buyers: delay of first payment for 90 days

• Ford Coronavirus Payment Plans

  • In its just-announced program, Ford Credit advises its customers to contact the company if they are concerned about their ability to make their monthly payments in light of the current situation. These customers may be able to change a payment due date or delay a payment. The offer applies to those who have purchased or leased a vehicle through Ford Credit. To get information on the Ford coronavirus payment relief programs, Ford Credit customers should access their Account Manager profile either online at accountmanager.ford.com or through the FordPass app. Alternatively, they can call a special hotline – 1-800-723-4016 – to discuss their individual options.

• Contact Details:

  • Ford Motor Company Customer Service: 1 (800) 392-3673

  • Ford Motor Company Customer Service: Website

  • Ford Credit Customer Service: 1 (800) 727-7000

  • Ford Credit Customer Service: Website

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General Motors

• For current GM owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis

• For prospective GM brand buyers: interest-free financing for 84 months with deferred payments for up to 120 days

• Cadillac: 0%APR for 60 months plus $2,000 cash allowance on select models. See LaFontaine Cadillac for details.

• Contact Details:

  • General Motors Customer Service: 1 (866) 522-9559

  • General Motors Customer Service: Website

  • GM Financial Customer Service: 1 (800) 284-2271

  • GM Financial Customer Service: Website

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Genesis

• For current Genesis owners and lessees: up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020, through Genesis Finance

• For prospective Genesis buyers: deferred payments up to 90 days on 2019 G70 models

• **See “Hyundai Coronavirus Payment Plans” below for additional information**

• Contact Details:

  • Genesis Customer Service: 1 (844) 340-9741

  • Genesis Customer Service: Website

Honda

• For current Honda owners and lessees:

• 90 Day Deferred Payment on all new vehicle sales for customers Tiers Retail Only
  We are offering payment extensions and deferrals as well as late fee waivers to customers impacted by COVID-19.

• For prospective Honda buyers: No Payment for 90 Days – Ally Financial

• Honda Parts – 10% off Parts for Law Enforcement / First Responders / Medical Professionals

• Contact Details:

  • Honda Customer Service: 1 (800) 999-1009

  • Honda Customer Service: Website

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Hyundai

• For current Hyundai owners and lessees: up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020, through Hyundai Capital

• For prospective Hyundai buyers: deferred payments up to 90 days on selected vehicles

• Hyundai Coronavirus Payment Plans

  • Hyundai Motor America has revived its Assurance Job Loss Protection program, first introduced during the Great Recession. It’s luxury division, Genesis, is offering Genesis Cares. These programs can support customers who might otherwise find it impossible to keep up their car payments due to the coronavirus pandemic and its economic consequences. In addition, they are designed to provide financial reassurance to those who are currently in the market for a vehicle. According to the terms of the program, Hyundai and Genesis will make up to six months of payments for new vehicle owners who lose their jobs between now and December 31, 2020. Eligible customers must have purchased or leased their vehicles between March 14 to April 30, 2020, through Hyundai Capital or Genesis Finance. The payment relief is available for all customers, regardless of employment history, who purchased or leased their new vehicle from a Hyundai or Genesis dealer and financed it through the brand’s captive finance company. It covers all of the company’s models.

• Contact Details:

  • Hyundai Customer Service: 1 (800) 633-5151

  • Hyundai Customer Service: Website

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Subaru

• For prospective Subaru brand owners and lessees:

• No Payment for 90 Days – Ally Financial

• 0% / 63 months & .9% / 72 months on ’19MY and ’20MY Legacy, Outback, Impreza, Forester and Asscent

• .9% / 48 months & 1.9% / 72 months on ’19MY and ’20MY Crosstrek, WRX and BRZ

• $1,000 ‘A’ retailer cash – ’20MY Outback, $1,500 ‘A’ retailer cash – ’20MY Ascent

• CPO rate decrease on 100 basis points – all terms, all models (with exception of ’19MY Outback – already at 1.99% / 72 months). All eligible model years and carlines now offers .99% / 36 months

• Contact Details:

  • Subaru Customer Service: 1 (800) 782-2783

  • Subaru Customer Service: Website

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Toyota

• For current Toyota owners: flexible payment arrangements, payment extensions on a case-by-case basis

• For prospective Toyota brand owners and lessees: No Payment for 90 Days – Ally Financial

• Contact Details:

  • Toyota Customer Service: 1 (800) 331-4331

  • Toyota Customer Service: Website

  • Toyota Financial Customer Service: 1 (800) 874-8822

  • Toyota Financial Customer Service: Website

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Volkswagen

• For prospective VW brand owners and lessees: No Payment for 90 Days – Ally Financial

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• Deferred 1st Payment for 180 Days: Tier 1 and 2 customers who purchase a new vehicle will have the option to defer payments for up to 180 days

• Retail Incentive Enhancement: 0% APR Tier 1 and 2 up to 72 Months

• Contact Details:

  • VW Customer Service: 1 (800) 822-8987

  • VW Customer Service: Website

  • VW Credit Customer Service: 1 (800) 428-4034

  • VW Credit Customer Service: Website

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Volvo

• For prospective Volvo brand owners and lessees: No Payment for 90 Days – Ally Financial

• Contact Details:

  • Volvo Customer Service: 1 (800) 550-5658

  • Volvo Customer Service: Website

  • Volvo Finance Customer Service: 1 (866) 499-6793

  • Volvo Finance Customer Service: Website